This privacy policy sets out how K-Kore Pty Ltd (“us”, “we”, or “our”) owns and operates the MegaMode website and the MegaMode Studio mobile application (the “Service”)
This policy lets you know what personal information of yours we hold, what we do with it, who we will disclose it to and how you can assess the personal information we hold about you. You can also find out here how to change inaccurate personal information and how to opt out of receiving communications from us.
What personal information we collect
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We may collect the following information
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Name
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Contact information including e-mail address
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Date of birth
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Emergency contact person
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Bank account and/or credit card details
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Payment history
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Demographic information such as postcode, preferences and interests
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Other information relevant to customer surveys and/or offers
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Sensitive information (as defined below)
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For employment or other recruitment purposes, the above as well as employment and education details and generally, information relating to qualifications and experience
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How we collect your personal information
Where possible, we generally collect your personal information directly from you, in writing and verbally during your interactions with us. We may also collect personal information from Xplor Pty Ltd, centralised online booking system, when you purchase classes.
We may also collect personal information from you via their website megamode.com.au, promotional activities, competitions and events. Also, we may collect personal information from other directly related companies and, if you have provided consent, from organisers of the events Megamode sponsors.
You are not obliged to provide your personal information to Megamode, however, without certain information it may not be possible for Megamode to provide its products and/or services to you.
What we do with your personal information
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Megamode uses your personal information for the following purposes:
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To administer your membership: Your information will be collected and used to establish and maintain your membership account, including tracking participation for the purposes of providing feedback or tracking progress.
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To deliver a range of fitness services, including managing your participation and attendance in specific classes, events or challenges.
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To manage goals and risks associated with members’ medical history, health conditions, or fitness goals to tailor fitness programs, ensure member safety, or provide injury prevention strategies. For example, we may ask for information about any pre-existing injuries, fitness limitations, or chronic conditions to ensure your safety and enhance your experience in our services.
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To deliver customer service and member support, using member data to handle inquiries, respond to feedback or complaints, and provide assistance related to services.
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For security and access control, to ensure that the premises are safe and secure.
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For payment and billing, including processing fees, issuing invoices, and managing payment methods (e.g. credit card information).
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To provide you marketing and promotional materials, when we have your consent.
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To satisfy relevant legal and regulatory obligations, including those related to health and safety, liability, and industry standards.
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For directly related secondary purposes.
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Megamode will never sell your information.
Who we disclose your personal information to
Megamode may disclose your personal information to third parties for the purpose for which it collects it. That is, generally, Megamode will only disclose your personal information to third parties for the purpose of providing Megamode classes and products to you or other purposes as set out above. Megamode may otherwise disclose your personal information with your consent or if it is required or authorised by law.
Sensitive information
Sensitive information will only ever be used for providing services to you. Such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law.
The types of sensitive information generally collected by Megamode include information relating to:
Your health, your weight and body measurements, your medical history, whether you smoke or are pregnant, whether you are on any medication, other health-related information that is necessary to properly advise you about fitness training
Rights of access and storage
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You may request access to personal information including your credit card information we hold about you by contacting us in writing at: Level 1/43 Hardware Lane, Melbourne VIC 3000 or via info@megamode.com.au
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Where we hold information that you are entitled to access, we will endeavour to provide you with suitable range of choices as to how access is provided (e.g. email or mailing it to you). A fee may be charged to cover the cost of retrieval.
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If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we change it.
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Megamode will destroy or de-identify your personal information as soon as practicable once it is no longer needed for the purpose for which it was collected. However, we may be required by law to retain your personal information after your relationship with Megamode has expired. In this case your personal information will continue to be protected in accordance with this Privacy Policy. If we destroy personal information we will do so by taking reasonable steps and using up-to-date techniques and processes.
Security
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We are committed to ensuring that your information is secure. In order to prevent loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mail sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to Megamode via e-mail.
Marketing
Where we have obtained your consent to do so, or in circumstances where you would reasonably expect that your personal information would be used or disclosed for this purpose, we may contact you from time to time with marketing material about our other products or services or third parties. At any time, you may opt out of receiving this marketing material by contacting Megamode by email at info@megamode.com.au or by unsubscribing directly within promotional material.
Cookies
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Megamode’s website uses cookies to improve your browsing experience and website functionality.
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Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to improve your website user experience.
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You can remove our remarketing cookie by deleting your browsing history and clearing your cookies. This can be done through your browser.
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Overall, cookies help Megamode provide you with a better Megamode website, by enabling Megamode to monitor which pages you find useful and which you do not.
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You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Megamode website.
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You can opt out of Google’s use of cookies by visiting Google’s Ad Settings. Alternatively you can opt out of a third-party vendors use of cookies by visiting the Network Advertising Initiative opt out page.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies (Google Analytics) to identify which pages are being used. This helps us analyse data about web page traffic and improve the Megamode website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
We also use Google cookies for remarketing to advertise online.
How does our remarketing activity affect you?
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When you visit the Megamode website, our web server will drop a cookie on your browser
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If you leave the Megamode website to visit another website which is part of the Google network, you may be served our ad
We may provide your information to our third party partners for marketing or promotional purposes provided we have your consent.
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To customise the Megamode website according to your interests
Questions or complaints
If you have questions or concerns aboutF how we’ve handled your personal information, please contact us using the details below. We take privacy complaints seriously and will investigate promptly.
If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
Contact us
If you have questions about this privacy policy or wish to make a request, please contact:
Privacy Officer
Attn: Owner
1/43 Hardware Lane Melbourne 3000
E: info@megamode.com.au
We may update this privacy policy from time to time. The current version will always be available on our website.
